FAQS – Jenisis The Brand


Allow up to 3-5 business days for processing and shipping your order after payment is cleared for In-stock items.

"Made to Order" face the manufacturing time of 2-4 business weeks excluding shipping & processing time.


-Standard Shipping: $15 CAD for 3-9 business days delivery. (FREE on orders over $100 CAD)

​-Express Shipping: $25 CAD for 1-3 business days delivery.


-Standard Shipping: $35 CAD for 9-11 business day shipping.(FREE on orders over $200 CAD)

-Express Shipping: $50 CAD for tracked 5-8 business days shipping.

Jenisis The Brand is not responsible for any import duties, customs and taxes incurred on international shipments, as these are the responsibility of the purchaser.

VAT will be charged to EU countries, costs that we can not change.If you are unsure about the charges please contact your local customs office for further information.

We at Jenisis The Brand take pride in the quality of our products, because of this all sales are final and we do not offer returns or exchanges. For extreme cases the option of store credit is available.

Jenisis The Brand is NOT responsible for lost/damaged or stolen packages.

Orders made during our Black Friday & Cyber Monday sale may face potential delay in shipment as we do expect high volume orders and ship through Canada Post domestically and internationally. Please allow additional time for processing & shipping.

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